Privacy Policy
The Scope of This Policy
This policy applies to all Biker users, including Riders & Drivers (including Driver applicants), & to all Biker platforms & services, including our apps, websites, features, & other services (collectively, the “Biker Platform”). Please remember that your use of the Biker Platform is also subject to our Terms of Service.
The Information We Collect
When you use the Biker Platform, we collect the information you provide, usage information, & information about your device. We also collect information about you from other sources like third-party services, & optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with Biker, we collect the information you provide us, such as your name, email address, phone number, birth date, & payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), & set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, & car insurance information. We collect the payment information you provide us, including your bank routing numbers, & tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving & programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
SOS Contact Information We will collect the contact list permission to list the contacts while adding the SOS contacts for user & driver app
Ratings & Feedback. When you rate & provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the Biker Platform
Location Information. Great rides start with an easy & accurate pickup. The Biker Platform collects location information (including GPS & Wi-Fi data) differently depending on your Biker app settings & device permissions as well as whether you are using the platform as a Rider or Driver:
Usage Information. We collect information about your use of the Biker Platform, including ride information like the date, time, destination, distance, route, payment, & whether you used a promotional or referral code. We also collect information about your interactions with the Biker Platform like our apps & websites, including the pages & content you view & the dates & times of your use.
Device Information. We collect information about the devices you use to access the Biker Platform, including device model, IP address, type of browser, version of operating system, identity of carrier & manufacturer, radio type (such as 4G), preferences & settings (such as preferred language), application installations, device identifiers, advertising identifiers, & push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, & other technical data).
Communications Between Riders & Drivers. We work with a third party to facilitate phone calls & text messages between Riders & Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date & time, & the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the Biker Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant Biker access to your contact lists & direct Biker to access your contact list, for example to help you refer friends to Biker. If you do this, we will access & store the names & contact information of the people in your address book.
Cookies, Analytics, & Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, & other third-party technologies to understand how you navigate through the Biker Platform & interact with Biker advertisements, to make your Biker experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, & to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information & to help websites & apps recognize your browser. We may use both session cookies & persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser & may be accessed every time you use the Biker Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Biker Platform.
C. Information We Collect from Third Parties
Third-Party Services. Third-party services provide us with information needed for core aspects of the Biker Platform, as well as for additional services, programs, loyalty benefits, & promotions that can enhance your Biker experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, & other businesses. We obtain the following information about you from these third-party services:
Enterprise Programs. If you use Biker through your employer or other organization that participates in one of our Biker Business enterprise programs, we will collect information about you from those parties, such as your name & contact information.
Concierge Service. Sometimes another business or entity may order you a Biker ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information & the pickup & drop-off location of your ride.
Referral Programs. Friends help friends use the Biker Platform. If someone refers you to Biker, we will collect information about you from that referral including your name & contact information.
Other Users & Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
Providing the Biker Platform. We use your personal information to provide an intuitive, useful, efficient, & worthwhile experience on our platform. To do this, we use your personal information to:
Maintaining the Security & Safety of the Biker Platform & its Users. Providing you a secure & safe experience drives our platform, both on the road & on our apps. To do this, we use your personal information to:
Building & Maintaining the Biker Community. Biker works to be a positive part of the community. We use your personal information to:
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Improving the Biker Platform. We are always working to improve your experience & provide you with new & helpful features. To do this, we use your personal information to:
Responding to Legal Proceedings & Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands & obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the Biker Platform work, we may need to share your personal information with other users, third parties, & service providers. This section explains when & why we share your information.
A. Sharing Between Biker Users
Riders & Drivers.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides & years as a Rider), & information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup & during the ride, we share with the Driver the Rider’s destination & any additional stops the Rider inputs into the Biker app. Once the ride is finished, we also eventually share the Rider’s rating & feedback with the Driver. (We remove the Rider’s identity associated with ratings & feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, & the vehicle make, model, colour, & license plate, as well as other information in the Driver’s Biker profile, such as information Drivers choose to add (like country flag & why you drive) & Driver statistics (like approximate number of rides & years as a Driver).
Although we help Riders & Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Shared Ride Riders. When Riders use a Biker Shared ride, we share each Rider’s name & profile picture to ensure safety. Riders may also see each other’s pickup & drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid for by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your Biker Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of trip, & pick up & drop off location of your ride.
Referral Programs. If you refer someone to the Biker Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Biker Platform with that user. For example, a referral source may receive a bonus when you join the Biker Platform or complete a certain number of rides & would receive such information.
B. Sharing with Third-Party Service Providers for Business Purposes
Depending on whether you’re a Rider or a Driver, Biker may share the following categories of your personal information for a business purpose to provide you with a variety of the Biker Platform’s features & services:
We disclose those categories of personal information to service providers to fulfill the following business purposes:
C. For Legal Reasons & to Protect the Biker Platform
D. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store & Protect Your Information
We retain your information for as long as necessary to provide you & our other users the Biker Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides & payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable & appropriate measures designed to protect your personal information. But no security measures can be 100% effective, & we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights & Choices Regarding Your Data
Biker provides ways for you to access & delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional & relational emails about your use of the Biker Platform.
Text Messages. You can opt out of receiving commercial or promotional text. You may also opt out of receiving all texts from Biker (including transactional or relational messages. Note that opting out of receiving all texts may impact your use of the Biker Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts, you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Biker Platform (such as receiving a notification that your ride has arrived).
Profile Information. You can review & edit certain account information you have chosen to add to your profile by logging in to your account settings & profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Biker ’s ability to provide you our full range of features & services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Biker Platform.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites & web applications & services that you do not want them to track your online activities. The Biker Platform does not currently support Do Not Track requests at this time.
Deleting Your Account. If you would like to delete your Biker account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
Right to Know. You have the right to know & see what data we have collected about, including:
Right to Delete. You have the right to request at
swiftcodemate@gmail.com
that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free & may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Website: You may visit our privacy homepage to authenticate & exercise rights via our website.
Email webform: You may write to us to exercise rights. To respond to some rights, we will need to verify your request either by asking you to log in & authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, & confirmation that you provided the agent permission to submit the request. Response Timing & Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason & extension period in writing.
Children’s Data
Biker is not directed to children, & we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us.
Changes to This Privacy Policy
We may update this policy from time to time as the Biker Platform changes & privacy law evolves. If we update it, we will do so online, & if we make material changes, we will let you know through the Biker Platform or by some other method of communication like email. When you use Biker, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us @
swiftcodemate@gmail.com